This Terms of Service Agreement ("TOS" or "Agreement") constitutes a binding contractual agreement between Strasmore, Inc., a Delaware corporation ("Strasmore," "we," "us," or "our"), and the subscriber, user, or entity ("Customer," "you," or "your") accessing or using our services.
By creating an account, accessing strasmore.com, querying our APIs, using our AI Analyst, or provisioning our compute infrastructure (collectively, the "Services"), you expressly agree to be bound by this TOS, our Privacy Policy, and any applicable Order Forms. If you are entering into this Agreement on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these terms.
Strasmore reserves the right to supplement and/or amend the terms and conditions of its TOS at any time. We will notify Customers through the Client Area or via email of material changes affecting billing, liability, or cancellation. Continued use of the Services after the effective date of any modifications constitutes your acceptance of the updated terms.
Strasmore provides a high-performance market history computing platform, artificial intelligence tools, and infrastructure services. Depending on your subscription tier (e.g., The Analyst, The Quant, The Sovereign), the Services may include:
2.1 Eligibility: You represent and warrant that you are at least eighteen (18) years of age, possess the legal authority to enter into this Agreement, and will use the Services in compliance with all applicable local, state, federal, and international laws.
2.2 Account Credentials & API Keys: You are solely responsible for all activities conducted under your account, including the use of your API keys. You must maintain the confidentiality of your username, password, and API keys. Sharing your account or API keys with unauthorized third parties is strictly prohibited. You agree to notify us immediately of any unauthorized use or breach of security. Strasmore shall not be liable for any losses incurred due to the unauthorized use of your account.
3.1 Subscription Fees: Paid subscription tiers are billed in advance on a recurring monthly or annual basis based on the billing cycle ordered by the Customer ("Anniversary Billing Date"). Fees begin on the date of the initial order. By providing a payment method, you authorize Strasmore or our third-party payment processors to automatically charge your payment method for the applicable Fees and Taxes.
3.2 Upgrades and Downgrades: Upgrades to your subscription ordered after the normal Anniversary Billing Date will be pro-rated to the next Anniversary Billing Date. If you downgrade your subscription, the downgrade will take effect at the end of your current billing cycle. You will remain responsible for any unpaid Fees under the applicable Paid Subscription.
3.3 Cancellation: Because cancellation is automated, Strasmore requires a written cancellation notice via the Client Area a minimum of twenty-four (24) hours prior to 00:00:01 PST (GMT-8) on the Anniversary Billing Date. Failure to supply this notice will result in a full billable cycle prior to cancellation. All Customer data, queries, and pipelines remaining after the cancellation date will be destroyed for security and privacy reasons.
3.4 Non-Payment & Late Fees: All payments are due in full on the Anniversary Billing Date. Failure to remit payment for five (5) consecutive days will result in a termination of public and API access to the Services. Failure to remit payment for seven (7) consecutive days will result in termination of access to the service network, and all resources and data will be reclaimed and destroyed. A late fee of twenty dollars ($20.00) will be incurred for failure to remit payment on or before the Anniversary Billing Date.
3.5 Refunds and Disputes: Due to the computationally intensive nature of the Services and the immediate provisioning of massive proprietary datasets, all subscription fees for Strasmore's market data platforms and APIs are strictly non-refundable. (Note: If Customer purchases standalone VPS/Cloud Hosting packages separate from the data platform, the standard 14-Day Refund Window applies to those specific VPS services only). Customer agrees not to chargeback any credit card payments. A chargeback will result in an additional administrative fee of up to one hundred fifty dollars ($150.00) and immediate account termination.
4.1 Informational Purposes Only: The Market Data and Services provided by Strasmore are for informational, research, forensics, and backtesting purposes only. THE SERVICES ARE NOT INTENDED TO PROVIDE LEGAL, TAX, INVESTMENT, OR ACCOUNTING ADVICE.
4.2 Not a Solicitation: Nothing in the Services should be construed as a recommendation, an offer to buy or sell, or the solicitation of an offer to buy or sell any security, financial product, or vehicle, or to participate in any trading strategy.
4.3 Real-World Trading Risks: You acknowledge that historical data, simulated profits, backtests, slippage modeling, and raw quote books do not guarantee future returns. You are solely responsible for determining whether any investment or algorithmic strategy is appropriate for you based on your personal investment objectives, financial circumstances, and risk tolerance. Strasmore shall not be liable for any trading losses incurred by your reliance on our data or platform.
4.4 Third-Party Providers: Market Data is sourced from third-party exchanges, Securities Information Processors (SIP), and the Options Price Reporting Authority (OPRA). Your receipt and use of this data are subject to the additional rules and regulations of these Third-Party Providers. Strasmore does not guarantee the accuracy, timeliness, completeness, or usefulness of Third-Party Market Data.
5.1 Content Ownership: You may provide queries, natural language prompts, or code ("Input") to the AI Analyst, and receive responses, data tables, or generated logic based on that Input ("Output"). Input and Output are collectively "Content." As between you and Strasmore, to the extent permitted by applicable law, you retain ownership of your Input, and Strasmore hereby assigns to you all our right, title, and interest, if any, in and to the Output.
5.2 Similarity of Output: Due to the nature of artificial intelligence and historical market data, Output may not be unique across users. Other users querying the same market events (e.g., "Find TSLA arbitrage instances yesterday") may receive similar or identical Output. Our assignment above does not extend to other users’ Output.
5.3 Accuracy and "Hallucinations": Artificial intelligence and machine learning are rapidly evolving fields. Given the probabilistic nature of machine learning, the AI Analyst may occasionally produce incomplete, incorrect, or misleading Output. You must not rely on the AI Analyst's Output as a sole source of truth. You must independently evaluate Output for accuracy and appropriateness, particularly before executing live trades based on generated logic or SQL queries.
5.4 AI Restrictions: You may not use the AI Analyst, its Output, or the underlying Strasmore platform architecture to develop, train, or fine-tune foundational artificial intelligence models or large language models that compete with Strasmore. You may not represent that AI-generated Output was entirely human-generated.
To ensure the stability, legality, and performance of our raw computing environment for all users, you agree to adhere strictly to the following Acceptable Use rules. You may not do, attempt to do, or encourage others to do, any of the following:
7.1 Customer Data: Strasmore uses commercially reasonable efforts regarding data integrity and security for our bare-metal and cloud infrastructure. However, Customer assumes ultimate responsibility for data integrity, retention, backups, and security regarding any proprietary algorithms or scripts hosted on Strasmore infrastructure.
7.2 Snapshots: Strasmore provides system snapshots as a convenience; they are not intended to serve as a substitute for regular, verified backups. Strasmore makes no guarantees regarding the availability, integrity, or completeness of snapshot data.
Strasmore and its licensors expressly reserve all Intellectual Property Rights (patents, copyrights, trademarks, trade secrets, and database protections) in the Services, including the platform's UI/UX, database architecture, Vectorized ASOF Join methodologies, custom hardware configurations, and the AI Analyst system. Nothing in this TOS grants you a license to our Intellectual Property, except the limited right to access and use the Services as intended.
Usage Data & Feedback: We may collect and use metrics, analytics, and telemetry data regarding your usage of the API and platform to optimize query routing and improve the Services. If you provide any feedback or suggestions, you grant Strasmore a perpetual, royalty-free, irrevocable, worldwide license to use and incorporate such feedback without compensation to you.
Your access to and use of the services is at your own risk. Except as otherwise provided in an SLA, Strasmore provides all products and services "as is" and "as available" without warranty of any kind, express or implied. Strasmore disclaims all implied warranties to the fullest extent permissible under law, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Strasmore does not warrant that the services will be uninterrupted, secure, zero-latency, or error-free.
To the fullest extent permitted by law, except for gross negligence or willful misconduct, Strasmore and its Third-Party Providers shall not be liable to Customer for any lost profits, loss of business, loss of data, trading losses, or any indirect, incidental, special, consequential, or punitive damages arising from this agreement or the use of the services.
Notwithstanding anything else in this TOS, the maximum aggregate liability of Strasmore under any theory of law shall not exceed the total amount paid by the Customer for the services for the six (6) months prior to the occurrence of the event giving rise to the claim.
Customer agrees to indemnify, defend, and hold harmless Strasmore, its affiliates, Third-Party Providers, officers, directors, agents, and employees from and against any and all claims, demands, liabilities, losses, damages, penalties, and expenses (including reasonable attorneys' fees) brought by a third party arising out of or related to: (A) your use of or inability to use the services; (B) your investment decisions, algorithms, or trading activities; (C) your violation of this agreement; or (D) actual or alleged infringement or misappropriation of any third party's intellectual property or regulatory rights.
12.1 Arbitration: Any controversy or claim arising from service or related to this TOS or breach therein in excess of five hundred dollars ($500.00) shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association (AAA).
12.2 Jurisdiction: The arbitration shall be held in Orange County, California. The venue and jurisdiction requirements apply to any arbitration proceedings. The resulting judgment rendered by a licensed arbitrator may be entered in any court having valid jurisdiction.
12.3 Class Action Waiver: YOU AND STRASMORE AGREE THAT DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. Class arbitrations, class actions, and representative actions are prohibited. You and Strasmore knowingly and irrevocably waive any right to a trial by jury.
13.1 Governing Law: This Agreement is made under and will be construed in accordance with the laws of the State of California, United States of America, without regard to conflict of law principles.
13.2 Force Majeure: Strasmore is not liable for non-performance or delay in performance (other than payment obligations) due to events beyond its reasonable control, including acts of God, war, terrorism, hardware supply chain delays, telecommunications failures, or defaults of Third-Party Providers.
13.3 Severability: If any provision of this TOS is held invalid or unenforceable, the remainder of the TOS shall not be affected and will be enforced to the fullest extent permitted by law.
13.4 Assignment: Strasmore shall have the full right to assign, transfer, and/or subcontract any of its rights and obligations under the TOS. You may not assign your rights or obligations without our prior written consent.
13.5 Legal Compliance: You represent and warrant that you are not located in a U.S. embargoed country, nor are you on any U.S. Government list of prohibited or restricted parties.
13.6 Entire Agreement: This TOS, alongside the Privacy Policy, and any applicable Order Forms, constitutes the entire agreement between you and Strasmore regarding the Services and supersedes all prior agreements.
13.7 Electronic Signature: Acceptance by Customer of the TOS initiates billable services and is deemed complete by agreement to the terms as described on the online signup form(s) and completion of the ordering process.
All feedback, comments, requests for technical support, and other communications relating to the Services should be directed to us via the Client Area or by emailing [email protected].